Returns & Exchanges

At Deus Ex, we prioritize your satisfaction by offering a seamless 30-day return policy for all premium fashion items in their original condition. Whether you need a different size or a full refund, our streamlined process ensures your wardrobe remains effortless.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the garment is unworn.

3

Attach the Label

Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your return parcel.

4

Drop Off and Track

Hand over your package at any authorized courier location and keep your tracking receipt until your refund or exchange is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing